You have hands on a patient. The phone wants a diagnosis.
Clinic callers describe their pain in detail and then ask what it is. Callfoyer answers the referral and insurance questions from your own policy, books the right length of appointment with the right practitioner, and offers no view on anyone's back.
How it sorts a clinic call
YOUR RULES- Book
- New patient, a condition you treatBooks the longer assessment with the right practitioner
- Rebook
- Moving or cancelling a plan visitReschedules on the real calendar and flags the gap it left
- Cover
- Asking about insurance or a referralAnswers from your accepted-plans list and your referral policy
- Refuse
- “Do you think it's a slipped disc?”Clinical opinion and treatment advice stop here, always
What clinic callers ask
They describe the pain. It books the assessment.
Answered from your accepted-plans list and your practitioners' real calendars, never with clinical advice.
- “Do I need a referral first?”
- Answers from your own referral policy and your accepted plans, then books whatever that allows.
- “Can you fix my sciatica?”
- Books the assessment. It offers no view on the cause, the diagnosis, or whether treatment will work.
- “How much is a first appointment?”
- Gives your published fee for the assessment, and what the follow-ups cost after it.
- “Can I see the same physio as last time?”
- Books into that practitioner's column by name, at the right treatment length.
- “I need to move Thursday”
- Reschedules on the real calendar before the call ends, and flags the gap for you to refill.
- “Do you do dry needling?”
- Confirms which techniques you offer and which practitioners are qualified for them.
Vertical-specific module
The line it does not cross
A plumbing page argues that the agent acts decisively. A clinic page has to argue the opposite: that it stops, because the caller has just described their symptoms and is waiting to be told what they mean. It already declines anything your profile doesn't cover — these are the four refusals worth writing out explicitly before you forward a single call.
Read the security notesNo clinical opinion, ever
Not the cause, not the diagnosis, not whether treatment will help. Write that rule and it books the assessment instead of answering.
Never confirms who is a patient
A caller asking whether someone is on your books should get a polite refusal, not a yes or a no. Written properly, the refusal itself reveals nothing.
Promises no outcome
It quotes your published fees and your treatment lengths. It never says how many visits someone will need, or what they will feel afterwards.
Every call is a record you can check
Recording, transcript, and each action it took with its result. Our support staff can't browse accounts: opening yours creates a session that expires and is recorded against their name, and it can't reach our own staff tooling.
More industries
Other trades we've written a profile for
Twenty minutes from now
Somebody is going to call while you're reading this.
Building it is free and takes about twenty minutes — you hear it in your own greeting before you decide anything. Pick a plan and a number when you want it answering for real, and turn the forwarding off in one tap if you hate it.