Your front desk is holding a suction tube.
Thirty-six per cent of dental callers open with an insurance question. Callfoyer answers it from your own accepted-plans list, books the slot, and never says a word about anyone's teeth.
How it sorts a dental call
YOUR RULES- Book
- New patient, plan acceptedChecks the plan list, then books the longer new-patient slot
- Refill
- Cancellation, same minuteTakes the cancellation, frees the chair, and puts the gap on your desk
- Triage
- Pain, swelling, knocked-out toothOffers your emergency slot or your after-hours line. Gives no advice.
- Refuse
- “Is this infected?” · “Is Dad still a patient here?”Clinical questions and third-party record requests stop here, always
What dental callers ask
Two of these are money. Four are admin.
Answered from your accepted-plans list and your real chair availability, never from a general script.
- “Do you take my insurance?”
- Answers from your accepted-plans list. Doesn't estimate coverage or quote a patient's share.
- “I need to move Thursday”
- Reschedules on your real calendar before the call ends, and the slot it freed is on your desk as a gap worth filling.
- “How much is a crown?”
- Gives your published range and says the exam decides. Never a firm figure sight-unseen.
- “My tooth is killing me”
- Offers the emergency slot or your after-hours line, and flags it at the top of your inbox.
- “Do you do sedation for kids?”
- Confirms which services you offer and which age groups you see. Nothing beyond that.
- “Can you send my X-rays over?”
- Takes the request and the receiving practice. Releases nothing — that stays with your team.
Vertical-specific module
The line it does not cross
A plumbing page argues that the agent acts decisively. A dental page has to argue the opposite: that it stops. It already declines anything your profile doesn't cover — these are the four refusals worth writing out explicitly before you forward a single call.
Read the security notesNo clinical opinion, ever
Not whether it's infected, not whether it can wait, not whether it sounds serious. Write that rule and it books or escalates instead of answering.
Never confirms who is a patient
A caller asking whether someone is on your books should get a polite refusal, not a yes or a no. Written properly, the refusal itself reveals nothing.
Releases no records
It takes the request and the receiving practice, puts it in your inbox, and stops there. A person completes it.
Every call is a record you can check
Recording, transcript, and each action it took with its result. Our support staff can't browse accounts: opening yours creates a session that expires and is recorded against their name, and it can't reach our own staff tooling.
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Other trades we've written a profile for
Twenty minutes from now
Somebody is going to call while you're reading this.
Building it is free and takes about twenty minutes — you hear it in your own greeting before you decide anything. Pick a plan and a number when you want it answering for real, and turn the forwarding off in one tap if you hate it.