It's the first cold night. Everyone calls at once.
Forty-seven per cent of HVAC calls arrive outside business hours, and most of the year's emergencies land in about three weeks. Callfoyer answers every one, tells no-heat from a filter change, and puts the house with a baby in it at the top of your list.
How it sorts an HVAC call
YOUR RULES- Call you
- No heat, and someone vulnerable at homeInfants, elderly, medical equipment — flagged before it books
- Book
- No heat or no cooling, house is safeInto your emergency slots, at the after-hours rate you set
- Quote
- Asking what a replacement system costsTakes the age, tonnage and fuel type. Never quotes a system.
- Defer
- Maintenance visits and filter changesBooked into your quiet weeks, never ahead of a no-heat call
What HVAC callers ask
In a cold snap, the same six calls all night.
Every one is answered from your own profile, never from a general script.
- “Can someone come out tonight?”
- Reads your on-call rota and gives a real window and the after-hours rate, before you pick up.
- “How much is a new furnace?”
- Gives your published range and books the survey. It never quotes a system it hasn't seen.
- “Do you service a Carrier?”
- Checks the brands you carry parts for, so you don't drive out to a unit you can't fix.
- “My pilot light keeps going out”
- Walks through the reset you approved, and books the visit anyway if it fails twice.
- “Is my maintenance plan still active?”
- Recognises the number, finds the plan, and applies the member rate to the booking.
- “Can you get here before the inspection?”
- Checks the real calendar against the deadline instead of promising and hoping.
More industries
Other trades we've written a profile for
Twenty minutes from now
Somebody is going to call while you're reading this.
Building it is free and takes about twenty minutes — you hear it in your own greeting before you decide anything. Pick a plan and a number when you want it answering for real, and turn the forwarding off in one tap if you hate it.