“Just add the car to my policy today.”
Every service call into an agency is somebody asking you to change cover over the phone. Callfoyer takes the request in full, applies your rules about what has to reach a licensed producer, and confirms nothing about anyone's cover.
How it sorts an insurance call
YOUR RULES- Service
- A change to an existing policyTakes the detail in full and routes it to a licensed producer
- Quote
- Shopping for new coverTakes the risk detail and books the quote appointment
- Claim
- Something has already happenedTakes the loss date and detail, and applies your first-notice rule
- Refuse
- “Am I covered for this?”Coverage answers and binding stop here, always
What insurance callers ask
They want cover confirmed. It takes the request.
Answered from your own service rules. It never interprets a policy or binds cover.
- “I need to add a car to my policy today”
- Takes the vehicle, the driver and the effective date in full, then routes it to a producer. It changes nothing itself.
- “Am I covered for a rental?”
- Doesn't read anyone's policy back to them. It takes the question and puts it in front of your team.
- “Someone hit me this morning”
- Takes the loss date, the detail and the other party, and applies your first-notice-of-loss rule.
- “How much for cover on a new build?”
- Takes the risk detail and books the quote appointment. It never estimates a premium.
- “Can you send me proof of insurance?”
- Takes the request and where it needs to go. The document comes from your team.
- “Has my payment gone through?”
- Recognises the number, takes the question and routes it. It confirms no account detail on the call.
Vertical-specific module
The line it does not cross
A plumbing page argues that the agent acts decisively. An agency page has to argue the opposite: that it stops, because a sentence about cover is a sentence somebody will rely on at a loss. It already declines anything your profile doesn't cover — these are the four refusals worth writing out explicitly before you forward a single call.
Read the security notesNever answers “am I covered?”
Not for the rental, not for the flood, not for the driver who isn't on the policy. Write that rule and it takes the question to a licensed producer.
Binds nothing, changes nothing
It captures a service request completely and routes it. The endorsement itself is made by a person with a licence.
Confirms no account detail
Balances, payment status and policy documents come from your team, not down the phone.
Every call is a record you can check
Recording, transcript, and each action it took with its result. Our support staff can't browse accounts: opening yours creates a session that expires and is recorded against their name, and it can't reach our own staff tooling.
More industries
Other trades we've written a profile for
Twenty minutes from now
Somebody is going to call while you're reading this.
Building it is free and takes about twenty minutes — you hear it in your own greeting before you decide anything. Pick a plan and a number when you want it answering for real, and turn the forwarding off in one tap if you hate it.